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FAQ'S
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How do I become a new client?As a new client, you will start by filling out our Sign Up Form. This form is just to contact us and let us know what services you need with no obligations.
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What happens after I sign-up?We will be in contact to setup a time for a meet & greet.
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What happens after we have the meet & greet?We will register you as a new client on time to pet. A online/mobile app.
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What is Time To Pet?Time To Pet is a modern pet sitting software that allows you to easily schedule your service and communicate with your sitter while your away both on a PC and Mobile App.
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Can I contact you while I am away to get check-ins?Of Course! you can reach through our app and always welcome to give me a call.
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What do you love about working with pets?I love the unique personalities of each pet and the joy they bring. Building a bond with them and ensuring they’re happy and comfortable is incredibly rewarding.
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Do have a current pet first aid certificate?Yes I do.
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Do you have insurance/qualifications?Yes, we are fully insured and have completed various pet care training programs to ensure we provide the best service.
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What would you do if my pet won't let you in the house?This is something we would discuss during the meet and great. Together we would create a plan if we were concerned that this would become an issue.
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Do you have a cancelation policy?Yes, we have a cancellation policy that allows cancellations up to 72 hours in advance without a fee. For holiday bookings, there are no refunds within 1 week of the start time of your requested services. For emergency situations please reach out as soon as you can.
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How much notice would you need if I had to stay away longer than planned?Ideally, we would appreciate at least 24 hours' notice, but we understand that emergencies happen and will do our best to accommodate last-minute requests whenever possible.
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